Shipping Policy

PAYMENTS

Payments can be made online with a credit card. Customers wishing to arrange an alternate payment method must contact Customer Service at 1(909)536-5740.

ALL PAYMENTS MADE DIFFERENTLY FROM CREDIT CARDS MUST BE SUBMITTED TO THE APPROPRIATE, VERIFIED ACCOUNT. PLEASE CONTACT US FOR MORE DETAILS.

DELIVERIES

We ship safe and secure via FedEx, UPS, & USPS within 24-48 hours of receiving payment.

For non-continental & international customers, please place your order through your sales rep via phone or email so we can provide an accurate shipping quote. If you do not have a designated sales rep, please email sales@kingdistro.com or call Customer Service.

Most items are in stock and ready to ship. Items that are paid for on an order that is not in stock will be placed on backorder and shipped when they come back in stock. Orders take 24 to 48 hours to process before shipment. If you order an item that is not in stock, we will notify you with an ETA, at which time you will have the option to refund the item, substitute for another of comparable value, or cancel your order. Custom-made items usually ship between 4 and 6 weeks after ordering. You will be notified via email with tracking information when your order ships out.

All shipment dates are approximate. We are not responsible for shipments arriving early or for delivery delays.

If you desire overnight shipping, please contact us by phone or email before 3 PM PST for pricing and availability.

PICKUPS

For our clients wishing to pick up their orders, please allow 4 hours from the time the order is placed and paid, during normal business hours, please contact customer service, once an order is placed. If orders are placed during non-business hours or days, please call the following business day to arrange pick up